Last updated: 25 August 2026
Everrental (“Everrental”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, make an enquiry, request a quote, make a booking, rent a vehicle from us, communicate with us or otherwise interact with Everrental.
Everrental operates in Melbourne, Victoria, Australia.
1. Who We Are
Business name: Everrental
Email: contact@everrental.com.au
Phone: 0449904000
For privacy enquiries, please contact us using the details above.
2. Personal Information We Collect
Depending on how you interact with us, we may collect information including:
- Full name
- Date of birth
- Residential or postal address
- Email address
- Telephone or mobile number
- Driver licence details
- Driver licence number and expiry date
- Identification information
- Booking and rental information
- Vehicle information
- Pick-up and return information
- Payment and transaction information
- Information about additional drivers
- Rental history
- Accident, damage or incident information
- Communications you have with us
- Information submitted through our website forms
- Information required to verify your identity or eligibility to rent a vehicle
We only collect information that is reasonably necessary for our business purposes and the services we provide.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you make a booking
- Through our website
- Through online enquiry or contact forms
- By telephone, email, SMS or other communications
- When you collect or return a vehicle
- When you provide identification or driver licence information
- When you make a payment
- When you communicate with our staff
- From authorised representatives or additional drivers
- From service providers assisting us with bookings or payments
- Where permitted by law, from third parties for verification, fraud prevention, payment processing or other legitimate business purposes
Where practical, we will collect personal information directly from you.
4. Why We Collect Personal Information
We may collect, use and hold your personal information to:
- Process and manage vehicle rental bookings
- Confirm your identity and eligibility to rent a vehicle
- Verify driver licence and other required information
- Provide rental vehicles and related services
- Process payments and deposits
- Communicate with you about your booking
- Manage vehicle collection and return
- Manage additional drivers
- Deal with accidents, damage, breakdowns and other incidents
- Respond to enquiries and customer requests
- Provide customer support
- Maintain business and rental records
- Prevent fraud, misuse and unlawful activity
- Recover amounts properly payable under a rental agreement
- Improve our website, services and customer experience
- Send service-related communications
- Send marketing communications where permitted and where required consent has been obtained
- Meet our legal and regulatory obligations
- Protect our rights, property, customers and vehicles
5. Website Information and Cookies
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Approximate location information
- Date and time of visits
- Website interactions
- Referral information
We may use cookies and similar technologies to operate and improve our website, understand website usage, remember preferences and, where applicable, support marketing and analytics.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
6. Booking and Payment Information
When you make a booking, we may collect information necessary to process and administer the rental.
Payments may be processed through third-party payment providers.
Where a third-party payment provider processes your payment, that provider may collect and handle payment information in accordance with its own privacy policy and terms.
Everrental does not intend to retain complete payment card details unless this is necessary and lawful for a particular business process.
7. Driver Licence and Identification Information
Because vehicle rental involves verifying a driver’s identity and eligibility, we may need to collect and verify driver licence and identification information.
This information may be used to:
- Confirm your identity
- Confirm licence validity
- Confirm eligibility to drive the rental vehicle
- Record authorised drivers
- Administer the rental agreement
- Meet legal, insurance or regulatory requirements
- Prevent fraud or misuse
We will handle this information in accordance with applicable privacy obligations.
8. Disclosure of Personal Information
We may disclose personal information to organisations that reasonably need the information to help us provide our services or operate our business.
These may include:
- Payment providers
- Booking and reservation platforms
- Website and technology providers
- IT and cloud service providers
- Vehicle maintenance or repair providers
- Insurance providers
- Roadside assistance providers
- Professional advisers
- Debt recovery providers where reasonably necessary
- Fraud prevention or identity verification providers
- Government agencies, regulators, law enforcement or other authorities where required or permitted by law
- Other parties where you have authorised us to disclose the information
We do not sell your personal information as a business practice.
9. Overseas Disclosure
Some of our technology, payment, cloud, software, analytics or other service providers may operate outside Australia or store information overseas.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that applicable privacy requirements are addressed.
The countries in which information may be stored or processed will depend on the third-party services we use.
10. Marketing Communications
We may contact you with information about Everrental, our services, special offers or other relevant promotions where permitted by law.
Where required, we will obtain consent before sending commercial electronic messages.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.
Service-related communications, such as booking confirmations, rental notices, payment information, safety information and important account communications, may still be sent where necessary to provide our services.
Australian commercial electronic marketing is subject to requirements including consent, sender identification and functional unsubscribe mechanisms.
11. How We Protect Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Security measures may include access controls, secure systems, passwords, authentication procedures, staff controls and appropriate technology safeguards.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
12. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide our services
- Maintain business records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
- Protect our legitimate business interests
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.
13. Accessing Your Personal Information
You may request access to personal information we hold about you, subject to applicable legal exceptions.
To request access, contact:
Email: [INSERT PRIVACY EMAIL]
We may need to verify your identity before providing access.
14. Correcting Your Personal Information
If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct information where appropriate.
15. Privacy Complaints
If you believe Everrental has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
Please provide:
- Your name
- Contact details
- Details of your concern
- Relevant dates or documents
- The outcome you are seeking
We will review and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
16. Data Breaches
We take reasonable steps to protect personal information and respond appropriately to suspected data breaches.
Where the Privacy Act 1988 and the Notifiable Data Breaches scheme apply, Everrental will assess suspected eligible data breaches and provide notifications where legally required.
An eligible data breach generally involves unauthorised access to, disclosure of or loss of personal information that is likely to result in serious harm and where remedial action has not prevented that risk.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Children’s Privacy
Our services are intended for adults who are legally permitted to enter into vehicle rental agreements.
We do not knowingly collect personal information from children for the purpose of providing vehicle rental services.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The updated version will be published on our website with the revised “Last updated” date.
20. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a privacy complaint, please contact:
Everrental
Email: contact@everrental.com.au
Phone: 0449904000
Everrental
Your Journey. Your Car. Your Way.
